Finacle is an award-winning core banking platform developed by Infosys. It provides universal digital banking functionalities for over 1.3 billion bank accounts, to banks in 100+ countries and has a market share of 25%.
Finacle Digital Banking
For MVP PTSB Bank
User
Relationship manager
Entity
Retail customer
Pre-steps
FDB Login Page >> Enter Credentials >> DashboardFDB is an advance system and caters certain features like:
➔ Automation in customer search
➔ Data analysis for recommendations and conversation starters
➔ Customisation and personalisation
➔ Shifting user context
➔ Authentication
➔ Multiple customer sessions and multi-tabs
➔ Omni-channel- pick up an application initiated by a customer through any channel and complete the application process
Challenges
➔ No fixed working hours
➔ Lot of manual calculation and simulation of customer portfolios
➔ Unavailability of tools to quickly create & propose comparative portfolios
➔ Lack of transparency across banking channels
➔ Lack of an intelligent recommendation system for rapidly evolving products
➔ New and adaptable design thinking to face the adverse situations (Impact of COVID-19)
➔ Evolution from existing traditional banking system requires a broader vision for non-identical and futuristic features
➔ Understanding banking and work culture across geography
My Role
UX workshops with PO’s, Conceptualisation and Translating into wireframes, and Working with design system team to come up with consistent UI across the tracks for Realation ship Manager (RM) Dashboard etc and co-ordinate with cross-functional teams.
FDB (Finacle digital banker) is a premium product. It is a system of engagement and used in front office. Divided into two parts- Corporate & Retail banking.
Journey So Far
MVP Release
Lead and Prospect Capture by RM
Scenario
Customer walks in to the branch and meets the RM to open checking account
Scenario 1
RM sees the product in campaign products on dashboard >> Opens checking account
Scenario 2
RRM types product name in global search >> Selects type of account >> Opens checking account
Scenario 3
RM searches and identifies the customer through global search and opens C360 >> Conversation starter >> Opens checking accountJourney Map
Goal and KPIs Widget
RM dashboard Includes
Wireframing
Wireflow
Team members can validate the Wireflow of product with a visual representation of features. Using the flow arrows and information for each part of the task will help. Communication can improve and will be easy to present to stakeholders.
Interaction
Team members can validate the Wireflow of product with a visual representation of features. Using the flow arrows and information for each part of the task will help. Communication can improve and will be easy to present to stakeholders.
Scenario 1
RM sees the product in campaign products on dashboard >> Opens checking account
Scenario 2
RM types product name in global search >> Selects type of account >> Opens checking account
Scenario 3
RM searches and identifies the customer through global search and opens C360 >> Conversation starter >> Opens checking account
Cash withdrawal
RM searches and identifies the customer through global search and opens C360 >> Conversation starter >> Opens checking account
RM Widget
RM searches and identifies the customer through global search and opens C360 >> Conversation starter >> Opens checking account
Error Cases
A1. Types of error messages user can get while typing wrong input
A2. Steps to edit the wrong input entered (If user forgot to type a digit or entered wrong input before hitting search button)
A3. User gets error message if: (a. Invalid/wrong input entered b. Less digits entered than required c. No results found in database for the input entered)
